We're Here to Help You!

FAQs:

HOW DO I GO ABOUT AVAILING SERVICE FROM LINGAP HOME CARE?

Here’s our 3-Step Plan for you:

  1. Book a free home visit. We take time to understand your needs and requirements.
  2. Receive a copy of the completed Individual Requirements Checklist.
  3. Regular feedback and check-in to ensure we’re providing the best care and service to you.

DO YOU PROVIDE ONE-OFF CARE?

Yes, we do. We call this Carer Respite.

DO I GET THE SAME COMPANION EVERY TIME?

Yes. We will match you with a companion whose skills, experience, and personality suit you best. We endeavour to provide our clients with consistent and reliable service.

CAN LINGAP COMPANIONS DRIVE CLIENTS TO ATTEND MEDICAL APPOINTMENTS,
SHOPPING, OR ANY SOCIAL VISITS?

Yes. Mileage fees apply for the use of Lingap companion’s car.

CAN I CHANGE THE SCHEDULED SERVICES?

We prepare our weekly roster on Mondays for the following week. We prefer as much
notice as possible, should you wish to change the dates/times of your service.

WHAT IS THE CANCELLATION POLICY?

A fee equivalent to the length of the booking will be charged in the case of cancellation of a
confirmed booking with less than 24 hours’ notice. We may waive this charge at our sole
discretion.

HOW DO I PAY THE ACCOUNT?

LINGAP fees will be invoiced weekly and are due 10 working days from the date of invoice.
Payment can be made either via cheque payable to LINGAP HOME CARE LTD, via internet
banking or bank transfer.

WHAT IS THE MINIMUM SERVICE CHARGE PER SESSION?

The minimum service charge is 2 hours per session (except for Sleepover).

WHAT IF I DO NOT WANT HOME HELP AND PERSONAL CARE SERVICE ON PUBLIC HOLIDAYS?

Clients will need to give five (5) business days’ notice if they decide not to have the service
on public holidays.